9.1 When will I receive my car documents?
If you are a UK customer, the car documents will be sent with the vehicle if they are available. Otherwise, they will be sent to you via recorded delivery as soon as they become available.
If you are a continental European customer, the vehicle documents will be sent to you by courier after the vehicle has arrived at its destination, and you have uploaded the duly completed CoD, and a copy of the driver’s id or CMR in your 'My account'.
You don’t need to upload the CMR anymore when you order transport to your doorstep. Hence, the field to upload the CMR in this case is not visible anymore in ‘My account’. In all other cases, you still need to upload it! How do you upload these files? It's simple. Just follow these simple steps:
Step 1:
Log in to your 'My account' account and click on 'Upload CoD/CMR'. Then select the vehicle you want to upload the CMR or CoD for. Indicate whether you want to upload a CoD or a CMR and upload the file.
OPENLANE will check the final CMR or CoD, approve it and send you the vehicle documents by courier.
Important: If you upload the correct final CMR/CoD before 12:00h and it is approved by our Administration, and car documents are available, they will be shipped to you on the same day. The tracking number will be available online on the page 'My account' after 17:30h CET. Please upload only the final CMR that covers the delivery from the hub to your delivery address OR the Certificate of Delivery (CoD) together with ID card correctly filled in.
Step 2:
When you have received your documents, please remember to confirm the receipt. This is vital in order to successfully close the sale. Luckily, it's very easy to do! Just log in to 'My account' again. Under 'My Purchases', click on 'Documents at buyer'. Find your vehicle, and confirm that you've received the documents. The vehicle will disappear from the list and will now be available in your purchase history.
Note: Please take into account that we will adapt the above procedure if needed, for instance if we need to be compliant with the local legislation or in case of export outside the EU.
Something still not entirely clear? That's ok. Just give us a call. We're happy to help!
Related questions:
Why do I receive German car documents for my Dutch car?
Can I get a copy of the car documents before the car is delivered?
What do I do if I’ve lost my car documents?
Can I influence the shipping time of car documents?
