Would you like to change your password? No problem.
Continental European customers
To change your password, log in to ‘My account’, go to ‘Settings’ and click on ‘Login & Security’. We advise against using special characters (ẫ, Ề, ệ, ồ, ỳ, ẵ, etc.) in your password.
If you’ve forgotten your password, you obviously won’t be able to access your account. In this case, you need to reset your password. Just follow these simple steps:
1. Click the login button and click ‘Forgot password?’
2. Type in your username and click ‘Send me an email’.
3. A new password will be emailed to you. This can take several minutes. If some time has passed and the email hasn’t arrived, please check your spam folder.
4. Enter the new password on the login screen.
5. Your access to the website will then be restored. Don’t forget to go to ‘My account’ and change your temporary password to one you have chosen yourself.
UK customers
To change your password, simply follow these steps:
1. Click the login button and click ‘Forgot password?’
2. Type in your username and click ‘Send me an email’.
3. Instructions on how to create a new password will be emailed to you. This can take several minutes. If some time has passed and the email hasn’t arrived, please check your spam folder.
4. Click the link in the email. This will take you to a page where you can create a new password and log in.
If you have any questions or if you are still unable to log in, you can contact a customer service representative who speaks your language.
Related questions:
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