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8.5 Why was my final CMR rejected? (Continental European customers only)
The CMR is a consignment note. It should be filled out correctly and completely by your transport partner or driver in order to be approved. Also, the CMR should arrive with the car.
There are a number of reasons why it may have been disapproved:
• It was not stamped.
• It was not signed.
• It was not dated.
• The chassis number does not respond to the vehicle or the company.
• Another field in the form has been completed incorrectly.
Please always check your CMRs before submitting them. You can see a correctly stamped, signed and completed CMR form and CMR with 24 fields here.
If you have any questions about how to complete your CMR form, please do not hesitate to contact us.
Please note: You don’t need to upload the CMR anymore when you order transport to your doorstep. Hence, the field to upload the CMR in this case is not visible anymore in ‘My account’. In all other cases, you still need to upload it!
Related questions:
What is a Pickup Authorization (PuA)?
Can I get EX and EUR.1 documents via OPENLANE?
What is a Certificate of Delivery? How do I complete it?
What is a CMR form and how do I complete it?
