When picking up a vehicle with body damage and/or specific technical damage, the buyer must arrange for it to be picked up under adapted conditions. If loading assistance is required at the hub (e.g. forklift) and has not been arranged beforehand, this may incur extra costs that will be charged locally by the hub. This service is at your own risk.
In the list below, you can find an overview by pickup location:
| HUB | Loading support possibilities |
| Belgium (BE) – Genk, Bilzen | Support available (no extra cost) |
| The Netherlands (NL) – Raamsdonksveer | No support possible |
| Italy (IT) – Mosio | Support available for an additional cost (cash only) |
| France (FR) – Villeneuve Saint Georges | No support possible |
| Germany (DE) – Riedstad, Krefeld, Amberg, Hodenhagen | No support possible |
| Romania (RO) – Pitesti | Support available for an additional cost (cash or card) |
| Hungary (HU) – Budaors | No support possible |
| Czech Republic (CZ) – Napajedla | Support available for an additional cost (cash only) |
| Croatia (HR) – Luka | No support possible |
| Poland (PL) – Lajski | No support possible |
| Spain (ES) – Madrid | No support possible |
| Portugal (PT) – Setubal | No support possible |
| Belgium – Aartselaar (damaged cars) | Support available for an additional cost (cash only) |
Related questions:
What are the opening hours of the pickup locations?
Do I get license plates when I pick up the vehicle?
Can I change the delivery address for a transport I already ordered?
Why does OPENLANE need more time to prepare Italian vehicles?
