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What is the pickup procedure?

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What is the pickup procedure?

Picking up your vehicle is as easy as 1, 2, 3. Follow these three steps and you’ll cruise through the process without a second thought:


STEP 1: MAKE YOUR APPOINTMENT

Log in to 'My account' and download your Pickup Authorisation(s) (PuA). Send it to the email address or fax number on the PuA, together with:

• Your planned date of pickup; make sure this is at least 24 and preferably 48 hours away.
• The name of the transport company.
• The name of the driver.

This is how we make sure your vehicle isn’t accidentally sent away with the wrong driver. Remember to keep us well informed of the pickup date. It’s always a good idea to confirm all details. Double-check you have all the necessary papers and documents. Don’t forget to bring the PuA!   


STEP 2: PICK UP YOUR VEHICLE 

At this point, you’ll do things differently depending on whether you’re:

• Picking up your vehicle without the use of a truck or trailer (driving it on the road), in which case you follow the left column below.
• Arranging for a transport company to pick up the vehicle (with a truck or trailer), in which case you follow the right column below.

Please note: There are certain vehicles that may only be picked up by official transport companies. You will find this information on the PuA and online (under "Delivery options" on the car detail page). If this case, make sure you follow the right-hand column below and at Step 3.

Important: It's mandatory to always wear a high-visibility safety jacket and safety shoes, when picking up a vehicle at any of our pickup locations! 


Picking up vehicle without a truck or trailer (Driving the vehicle on the road); only for BE, NL and DE cars

Arranging for a transport company to pick up the vehicle (transporting it with a truck or trailer)

i.    Ask us for your Certificate of Delivery (CoD). Once it is ready, you will be able to download it from your My account account. Take the CoD with you to the pickup location (along with your PuA and damage report).

i.Download the PuA (of every vehicle) and damage report from your My account account. Make sure the transport company has these documents and a CMR with them when they pick up the vehicle.

Did you forget your CoD/PuA?

If you (or your driver) did not bring the CoD/PuA to the pickup location, you will need to download it from your My account account and send it to the pickup location by email or fax. You can find these details on the PuA.

 ii.    Pick up the vehicle at the appointment you made in Step 1.

ii.Your transport company will pick up the vehicle at the appointment you made in Step 1.

 iii.    At the pickup, complete, date and sign the CoD. Make sure it is stamped by the pickup location. (The pickup location will take a copy of the CoD and the ID of the driver and give you/your driver back the original.)

iii.You and your transport company need to fill out the CMR (the transport company will provide this).

iv.    At the pickup location, please use the damage report to check for any visible (and unknown) damage. In case of additional damage, please notify the pickup location representative immediately.

iv.At the pickup location, please add any additional visible (and unknown) damage on the CMR and notify the pickup location representative immediately.


Click here for the addresses and opening hours of our pickup locations across Europe.


STEP 3: UPLOAD YOUR CoD/CMR


Upload CoD

Upload CMR 

 v.    When you arrive at your destination with the vehicle, upload the completed, signed, stamped and dated CoD with a copy of your driver’s ID in 'My account'. Your uploaded ID should match the information on the CoD. Click here to see an example of a correctly completed CoD (Certificate of Delivery)

v.    Upload the completed CMR using 'My account'. The stamp of your company, your signature and the date is required on Position 24 (or Position 16). Click here to see an example of a correctly completed CMR

Once your CoD has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In 'My account' under 'My purchases' > 'Documents at buyer'.

Once your CMR has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In 'My account' under 'My purchases' > 'Documents at buyer'.


If you have any further questions or problems, please do not hesitate to contact us. We are here to help.



Related questions:

How can I order transport?

When will my vehicle be ready for pickup?

What are the opening hours of the pickup locations?

Do I get license plates when I pick up the vehicle?

Can I change the delivery address for a transport I already ordered?

Why does ADESA need more time to prepare Italian vehicles?

 

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