UK customers
UK customers who opt to collect the vehicle themselves will be sent a release note via email as soon as we have received your full payment. Your release note will detail the address, contact details and collection instructions specific to the hub where your vehicle is located.
Simply follow the instructions on the release note when collecting your vehicle. Please allow 24 hours’ notice when booking your collection slot, and bring your release note with you when you collect your vehicle.
Continental European customers
For continental European customers, picking up your vehicle is as easy as 1, 2, 3.
• You can choose to pick up the car at your local HUB, or if available, you can order transport directly to your office. The address you would like your vehicle delivered to must be accessible by truck, preferably located in an industrial area.
• We offer customers the choice to personally collect their purchased vehicles from local sellers who have opted for this option. This feature is available only when a seller has allowed self-pickup and the buyer and seller are located in the same country.
Follow these steps and you’ll cruise through the process without a second thought:
STEP 1: MAKE YOUR APPOINTMENT
Log in to 'My account' and download your Pickup Authorisation(s) (PuA). Send it to the email address or fax number on the PuA, together with:
• Your planned date of pickup; make sure this is at least 24 and preferably 48 hours away.
• The name of the transport company.
• The name of the driver.
This is how we make sure your vehicle isn’t accidentally sent away with the wrong driver. Remember to keep us well informed of the pickup date. It’s always a good idea to confirm all details. Double-check you have all the necessary papers and documents. Don’t forget to bring the PuA!
STEP 2: PICK UP YOUR VEHICLE
At this point, you’ll do things differently depending on whether you’re:
• Picking up your vehicle without the use of a truck or trailer (driving it on the road), in which case you follow the left column below.
• Arranging for a transport company to pick up the vehicle (with a truck or trailer), in which case you follow the right column below.
There are certain vehicles that may only be picked up by official transport companies. You will find this information on the PuA and online (under "Delivery options" on the car detail page). If this case, make sure you follow the right-hand column below and at Step 3.
Please note: Support to load cars (ex. forklift) at a HUB may be subject to extra costs. These costs will be charged locally by the HUB. This service is at your own risk. In the list below you can find an overview:
| HUB Belgium (BE) - Genk, Bilzen | Possible without extra costs |
| HUB The Netherlands (NL) - Raamsdonksveer | No support possible |
| HUB Italy (IT) - Lonato | Extra costs - Only cash |
| HUB France (FR) - Villeneuve Saint Georges | No support possible |
| HUBS Germany (DE) - Riedstad, Krefeld, Amberg, Hodenhagen | No support possible |
| HUB Romania (RO) - Pitesti | Extra costs - Cash or card |
| HUB Hungary (HU) - Budaors | No support possible |
| HUB Czech Republic (CZ) - Napajedla | Extra costs - Only cash |
| HUB Croatia (HR) - Luka | No support possible |
| HUB Poland (PL) - Lajski | No support possible |
| HUB Spain (ES) - Madrid | No support possible |
| HUB Portugal (PT) - Setubal | No support possible |
| Belgium - Aartselaar (Damaged cars) | Extra costs - Only cash |
| HUB Sweden (SE) - Falkenberg, Björkvik | No support possible |
IMPORTANT: It's mandatory to always wear a high-visibility safety jacket and safety shoes, when picking up a vehicle at any of our pickup locations!
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Picking up vehicle without a truck or trailer (Driving the vehicle on the road); only for BE, NL and DE cars |
Arranging for a transport company to pick up the vehicle (transporting it with a truck or trailer) |
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i. Ask us for your Certificate of Delivery (CoD). Once it is ready, you will be able to download it from your My account account. Take the CoD with you to the pickup location (along with your PuA and damage report). |
i.Download the PuA (of every vehicle) and damage report from your My account account. Make sure the transport company has these documents and a CMR with them when they pick up the vehicle. |
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Did you forget your CoD/PuA? If you (or your driver) did not bring the CoD/PuA to the pickup location, you will need to download it from your My account account and send it to the pickup location by email or fax. You can find these details on the PuA. |
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ii. Pick up the vehicle at the appointment you made in Step 1. |
ii.Your transport company will pick up the vehicle at the appointment you made in Step 1. |
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iii. At the pickup, complete, date and sign the CoD. Make sure it is stamped by the pickup location. (The pickup location will take a copy of the CoD and the ID of the driver and give you/your driver back the original.) |
iii.You and your transport company need to fill out the CMR (the transport company will provide this). |
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iv. At the pickup location, please use the damage report to check for any visible (and unknown) damage. In case of additional damage, please notify the pickup location representative immediately. |
iv.At the pickup location, please add any additional visible (and unknown) damage on the CMR and notify the pickup location representative immediately. |
Click here for the addresses and opening hours of our pickup locations across Europe.
STEP 3: UPLOAD YOUR CoD/CMR
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Upload CoD |
Upload CMR |
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v. When you arrive at your destination with the vehicle, upload the completed, signed, stamped and dated CoD with a copy of your driver’s ID in 'My account'. Your uploaded ID should match the information on the CoD. Click here to see an example of a correctly completed CoD (Certificate of Delivery) |
v. Upload the completed CMR using 'My account'. The stamp of your company, your signature and the date is required on Position 24 (or Position 16). Click here to see an example of a correctly completed CMR |
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Once your CoD has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In 'My account' under 'My purchases' > 'Documents at buyer'. |
Once your CMR has been approved, your vehicle documents will be sent to you by express courier. When you have received the documents, please confirm your receipt In 'My account' under 'My purchases' > 'Documents at buyer'. |
If you have any further questions or problems, please do not hesitate to contact us. We are here to help.
Related questions:
When will my vehicle be ready for pickup?
What are the opening hours of the pickup locations?
Do I get license plates when I pick up the vehicle?
Can I change the delivery address for a transport I already ordered?
Why does OPENLANE need more time to prepare Italian vehicles?
